Do you have questions about your new Visa Debit card? All the answers are here!

Withdraw money 24 hours a day, 7 days a week

At all ING Luxembourg ATMs and any other ATM displaying the "Visa" logo worldwide.

Shop in shops AND online

Make your purchases in shops but also online from your computer or smartphone in complete security thanks to the 3D Secure function.

Change your PIN

Change your PIN whenever you want at an ING Luxembourg ATM or any other ATM that allows you to do so.


The Visa Debit card is equipped with the Contactless function to make your payments easier.

For you comfort

With the Visa Debit card, you have access to features that make life easier:

  • You choose your PIN
  • You can check your account balance from our ATMs
  • You can make cash deposits from our ATMs in Luxembourg
  • You decide your own usage limits
  • You can pay without contact

Conversion rates

The rate applicable for foreign currency transactions made with a Visa Debit card, will be the Visa International rate + a 1% margin.

You will find here more details about the costs applicable for foreign currency transactions, by card, in Europe.

Frequently asked questions

How to order a Visa Debit card?

  • Click on the button below,
  • Write a new secured message,
  • Select "cards" as category in your message,
  • Indicate that you would like to order a Visa Debit Card.

The card will be sent to your postal adress with a maximum delay of 10 working days.

ING Luxembourg S.A. uses trade names to designate some services linked to a payment account and invites consumers to refer to the glossary provided in the General Terms and Conditions of the Bank and in the Pricing Extract in order to identify the corresponding terms on the standardised list of services.

How can we help?

My ING - Your online banking solution

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business


My Team - Your Contact Center

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.

Contact for the press

My Experts - Your network of branches

Our advisors are at your disposal to help you.

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