Your personal secure My ING space has been configured by us. It’s your turn now!

Based on your situation, follow the steps to activate it.

Download the My ING application from the Apple Store or Google Play.

  • Open My ING from your application or ING.lu 
  • Follow the instructions
  • In case you are not a My ING-user yet, enter the ING identifier you received earlier by mail

Bravo! You are now connected to My ING Online Banking!

  • Simply accept the General Terms and Conditions of the Bank, the Internet and LuxTrust to take advantage of all of the benefits of My ING and get access to all of the functionality of your Visa account.

To directly activate the “3D Secure” service, register your Visa card in your My ING (“My Security” space) using LuxTrust authentication (Token or Mobile).

Without activation from your side, we will automatically link your Visa card to the 3D Secure service in a couple of days. You can then validate your online payments securely thanks to the code that will be generated by your LuxTrust product.

Do you have any questions? Go to  FAQ – Online Banking

Just two more steps and you can access your account!

To complete these two steps, you will need:

  • 1 smartphone or tablet
  • 1 internet connection
  • Your identity document

1. Obtain your LuxTrust Mobile certificate

LuxTrust is the identification service, compliant with European requirements, that enables you to acquire certified electronic identification.

  • Go to the LuxTrust Mobile column then to the «  Don’t already have a LuxTrust identity? Order one via LuxTrust Mobile by clicking here »" part and click on the order link.

  •  Follow the instructions and complete the form.
  • Follow the payment instructions.
  • Download the LuxTrust Mobile application from the Apple Store or the Google Store.
  • When you receive the text message from LuxTrust containing your video ID code, open the LuxTrust Mobile application.
  • Click on “Start activation”.
  • Enter your video ID code (you will find it in the text message you received).
  • Enter your mobile number.
  • Accept the General Terms and Conditions
  • Authorise access to your microphone
  • Take the video interview with the operator
  • Great, you’ve been identified! You’ll receive your LuxTrust codes by text message or email.
  • Now activate your LuxTrust certificate in your LuxTrust Mobile application, following the step-by-step instructions. Next, click the “Finalize” button.

Your Certificate is now activated and your LuxTrust Mobile App is ready for use!

2. All you have to do is activate your My ING application.

  • Download the My ING application from the Apple Store or Google Play.
    • Open My ING from your application or ING.lu 
    • Follow the instructions
    • Enter the ING identifier you received earlier by mail

Bravo! You are now connected to My ING Online Banking!

  • Simply accept the General Terms and Conditions of the Bank, the Internet and LuxTrust to take advantage of all of the benefits of My ING and get access to all of the functionalities of your Visa account.

To directly activate the “3D Secure” service, register your Visa card in your My ING (“My Security” space) using LuxTrust authentication (Token or Mobile).

Without activation from your side, we will automatically link your Visa card to the 3D Secure service in a couple of days. You can then validate your online payments securely thanks to the code that will be generated by your LuxTrust product.

Do you have any questions? Go to  FAQ – Online Banking

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