FAQ - Online Banking

3D Secure

LuxTrust Products

Switch to LuxTrust Mobile before January 1st, 2025.
From this date, your LuxTrust Token will no longer allow connection into My ING and no longer allow certain features that require re-authentication. We appreciate your understanding and cooperation during this transition. We are confident that LuxTrust Mobile will enhance your online banking experience.

Beware of phishing attempts : LuxTrust will never ask you to share your credentials by clicking on a link. In any case of doubt, do not share your LuxTrust credentials and contact us.

LuxTrust: Certificate, User ID and password                    

LuxTrust Mobile app

LuxTrust secret image

In case of doubt, don't communicate your LuxTrust IDs and contact us.

LuxTrust Scan

My ING & My ING Pro web/mobile app

Protection against errors 

Miscellaneous

Video Appointment

Hardware Material

Help with your browser settings

Confirmation of your video appointment

Our services

5 security rules for digital communications with ING

1. We will never ask you for your access codes by SMS, email or other 2. Always connect via 'www.ing.lu' 3. Be wary of any email attachments 4. Keep your software up to date 5. Contact us in case of doubt

How can we help?

My ING - Your online banking solution

Log in and do your transactions when and where you want.

  • My ING, the online banking solution for individuals
  • My ING Pro, the online banking solution for business

 

My Team - Your Contact Center

For support on online banking, information on our products and our services or any other question, your Contact Center is available from Monday to Friday, 08.30 am to 06.00 pm.

Contact for the press

My Experts - Your network of branches

Our advisors are at your disposal to help you.

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